Frequently Asked Questions
Everything you need to know about shopping with ONE MK2.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
ONE MK2 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I find the right size for me?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
Are your products ethically manufactured?
Yes, sustainability and ethics are core to ONE MK2. we partner exclusively with fair-trade certified factories that ensure safe working conditions and use eco-friendly materials whenever possible.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.